FAQ's

We use 100% soy wax! We also use premium fragrance oils and pure cotton wicks!  The combination of our ingredients allows your candle to burn cleanly.

The process of customizing your candle involves selecting your desired scents, choosing a vessel, and pouring and blending your creation, which usually takes around 60 minutes. Afterward, the candle requires another 60 minutes to set before you can take it home. While waiting, you can explore our retail section or enjoy a drink and bite to eat at one of our neighboring establishments. Alternatively, if you prefer not to wait, we can hold your candle for up to 30 days and send a courtesy pick-up reminder. However, if you would like to pour and pick up your candle on the same day, please ensure that you visit the store no later than two hours before closing time.

Check out some of our awesome neighborhood hot spots but aren’t sure where to begin, here’s what we recommend. Food; Bar Siena, Hampton Social, Nando’s Peri-Peri, Roka Akor, Maggiano’s, Uncle Julio’s, and more. To Do; Check out many different retail shops or even catch a movie!

We’ve handpicked some fantastic local food vendors to complement your event. Our vendors are adept at accommodating dietary restrictions and can personalize their offerings to suit your needs. To ensure timely delivery, kindly give us at least 5 days’ notice before your event. Please visit our party page at blankmason.com/parties to explore our food options.

Approved external food (approved by us) is permissible, subject to a food fee of $5 per party guest. We’ll provide dessert-sized plates, plastic utensils, and napkins for all external food items.

We allow guests to bring their own beer, wine, or champagne (No hard liquor), but we ask that they do so responsibly. We provide a chiller, plastic cups, and opener for your convenience. However, please note that we do charge a $5 fee per guest for outside beverages, and this fee is not included in the workshop pricing. Non-alcoholic drinks are available for purchase at $1 each plus tax. Please be aware that we do not sell alcohol and that all guests must be 21 years of age or older to consume it. Additionally, we have a maximum allowance of one bottle or six-pack per every two guests.

Absolutely! If your group consists of 9 or more individuals, kindly complete the Private Party Reservation form, and we will subsequently reach out to you regarding the date you have specified. Please submit an inquiry on blankmason.com/parties.

Although walk-ins are accepted, we strongly suggest reserving in advance. To view our current and accurate availability, please visit our booking page at this link here

Our establishment can be found at Unit K11, 4999 Old Orchard Shopping Center, Skokie, IL 60077, situated within the Old Orchard – Westfield shopping mall’s northwest corner. For convenient parking, we suggest you park by Cheesecake Factory and follow the pathway adjacent to them. On the right-hand side, you will find us located directly across from them. If you experience any difficulties locating us, please do not hesitate to give us a call, 847-410-7550

Participants must be 10 years and older with a parent signature if under 18. We do not allow children under 10 to our workshops because participants are handling and pouring hot wax and mixing fragrance oils. Children under the age of 10 are not permitted in the workshop areas.

Yes!  Once your candle is burned down, you can take hot water and a dab of dish soap to clean out any left over wax.  Then bring it back to our store for a refill!  Refills are 20% off the regular price of the candle.

Please note, we only refill non-damaged and good condition vessels purchased from our store.

In relation to the deposit, a fee of $20 per person will be collected, which will be returned to you upon check-out after creating your products. Please note that the deposit cannot be used towards any purchases made during the workshop or in the retail store. The full deposit amount will only be refunded to the original payment method if all guest(s) of the reservation create at least one product. If any guest(s) cancels, fails to show up, or does not participate, they will lose their $20 deposit. Alternatively, you may create extra products for the absent guest(s).

At Blank Mason Candle Bar, we want to create an intimate environment for our guests. Pre-paid reservations allow us to anticipate who is coming in and to give guests an all-encompassing experience at the best price possible.

No. Just as with attending a sporting event, concert or the theater, all sales are final. We cannot cancel your reservation or reschedule it for another night. If you cannot come, we recommend that you transfer your reservation to someone else.

To transfer a reservation, log in to your tock account and then select, “Reservations”. Each reservation has a transfer button next to it.

 We strongly suggest that you make your reservation based on your estimated headcount so that we can reserve the appropriate space, time, and staff for your event. However, if the number of guests decreases after you have made the reservation, there are a few options available for those who will not be attending:

• You can make extra item(s)
• You can opt for take-home DIY kits (at a cost of the vessel plus $5 for the kit)
• For guest(s) who won’t be attending, you can forfeit their $20 deposit

• Never leave a burning candle unattended. Keep lit candle in sight at all times!
• Never burn a candle on or near anything that might catch fire and keep away from drafts.
• Keep candles out of the reach of children and pets.
• Extinguish the flame if it becomes too high or flickers repeatedly.
• Trim the wick to 1/4 before every burn.
• Blow your candle out gently to avoid wax splattering but make sure to make a wish!