FAQ's

What is a candle making workshop?

Experience a one-of-a-kind BYOB custom candle-making workshop at our shop! Our knowledgeable staff will guide you through the process of creating your very own candles or products, from selecting your preferred vessel and scents, to customizing with botanicals, crystals, glitters, and/or micas. The whole experience takes approximately 45-60 minutes, and the cost will vary depending on your chosen vessel, which range from $40-55 + Tax among our selection of over 60 unique vessels. For reservations, click here!

While your creations cool, you can take some Instagram-worthy photos, browse our retail offerings, or explore the nearby shops at Old Orchard Mall where we are located. Please keep in mind that some products may require up to an hour to cool enough to bring home, so we recommend allowing for at least 2 hours for this experience, or planning to return within 30 days to pick up your products.

How involved will I be in the candle or room spray making process at Blank Mason?

Engaging in the creation of your custom candle or room spray at Blank Mason is a delightful blend of creativity and precision. While our skilled team focuses on meticulous measurements for wax, solution, fragrance, and wick height to ensure optimal product performance, we encourage you to infuse your personal touch throughout the process.

Here’s how you can personalize your experience:

Vessel Customization: Select your preferred vessel size and color to complement your style.

Scent Selection: Dive into our extensive collection of over 48 scent options. Blend and choose the perfect fragrance that resonates with you.

Decorative Touches: Elevate your product’s aesthetics by customizing it with botanicals, crystals, glitters, or micas. These personalized elements allow you to create a product that’s uniquely yours.

While you immerse yourself in the creative aspects of customization, rest assured that our team is committed to delivering a high-quality product that meets our rigorous standards. When you leave Blank Mason, you’ll not only have a personalized item but also the assurance of its premium quality.

What ingredients do you use for your workshops?

Candles: We use 100% soy wax, premium fragrance oils, and pure cotton wicks for a clean and consistent burn, ensuring a delightful aroma without the soot.

Room Sprays: Our room sprays feature high-quality perfumers alcohol combined with premium fragrance oils. They deliver an instant burst of fragrance, refreshing your space with long-lasting allure.

Does everyone in my party need to make a product?

Due to limited seating, we base our reservations on the number of people you book with. Therefore, we require everyone in your party to make at least one product.

If we have people visiting but not included in our reservation, can they sit with us?

While we strive to accommodate all our guests, we cannot guarantee seating for individuals who are not part of your initial reservation. If you plan on adding extra members to your group, we kindly request that you contact us in advance. This ensures we can make the necessary arrangements to accommodate your entire party comfortably.

How long does the candle making process take?

The process of customizing your candle involves selecting your desired scents, choosing a vessel, and pouring and blending your creation, which usually takes around 60 minutes. Afterward, the candle requires another 60 minutes to set before you can take it home. While waiting, you can explore our retail section or enjoy a drink and bite to eat at one of our neighboring establishments. Alternatively, if you prefer not to wait, we can hold your candle for up to 30 days and send a courtesy pick-up reminder. However, if you would like to pour and pick up your candle on the same day, please ensure that you visit the store no later than two hours before closing time.

What do I do while I wait?

Check out some of our awesome neighborhood hot spots but aren’t sure where to begin, here’s what we recommend. Food; Bar Siena, Hampton Social, Nando’s Peri-Peri, Roka Akor, Maggiano’s, Uncle Julio’s, and more. To Do; Check out many different retail shops or even catch a movie!

Do you have food options? Can I bring outside food?

We’ve handpicked some fantastic local food vendors to complement your event. Our vendors are adept at accommodating dietary restrictions and can personalize their offerings to suit your needs. To ensure timely delivery, kindly give us at least 5 days’ notice before your event. Please visit our party page at blankmason.com/parties to explore our food options.

Approved external food (approved by us) is permissible, subject to a food fee of $5 per party guest. We’ll provide dessert-sized plates, plastic utensils, and napkins for all external food items.

Are you BYOB?

We allow guests to bring their own beer, wine, or champagne (No hard liquor), but we ask that they do so responsibly. We provide a chiller, plastic cups, and opener for your convenience. However, please note that we do charge a $5 fee per guest for outside beverages, and this fee is not included in the workshop pricing. Non-alcoholic drinks are available for purchase at $1 each plus tax. Please be aware that we do not sell alcohol and that all guests must be 21 years of age or older to consume it. Additionally, we have a maximum allowance of one bottle or six-pack per every two guests.

If I have a group of 9 or more, can I make a reservation or host a private event?

Absolutely! If your group consists of 9 or more individuals, kindly complete the Private Party Reservation form, and we will subsequently reach out to you regarding the date you have specified. Please submit an inquiry on blankmason.com/parties.

Do you accept walk-ins?

Although walk-ins are accepted, we strongly suggest reserving in advance. To view our current and accurate availability, please visit our booking page at this link here

Where are you located?

Our establishment can be found at Unit K11, 4999 Old Orchard Shopping Center, Skokie, IL 60077, situated within the Old Orchard – Westfield shopping mall’s northwest corner. For convenient parking, we suggest you park by Cheesecake Factory and follow the pathway adjacent to them. On the right-hand side, you will find us located directly across from them. If you experience any difficulties locating us, please do not hesitate to give us a call, 847-410-7550

What is the age requirement?

Participants must be 10 years and older with a parent signature if under 18. We do not allow children under 10 to our workshops because participants are handling and pouring hot wax and mixing fragrance oils. Children under the age of 10 are not permitted in the workshop areas.

Can I refill my vessel?

Yes!  Once your candle is burned down, you can take hot water and a dab of dish soap to clean out any left over wax.  Then bring it back to our store for a refill!  Refills are 20% off the regular price of the candle.

Please note, we only refill non-damaged and good condition vessels purchased from our store.

Payment

What forms of payment do you accept?

We accept Visa, MasterCard, American Express, Discover, PayPal, Applepay and debit cards.

When will my credit card be charged?

Your credit card will be charged as soon as your order is accepted and processed.

Does my deposit go towards my workshop purchase?

A $10 per person deposit fee is collected, refundable upon check-out after creating products (to original form of payment). The deposit can’t be used for in-workshop or store purchases. Full deposit refund upon meeting reservation service/party minimums. For cancellations or no-shows, the $10 deposit is forfeited. Extra products may be created for absent guests. $10 Deposit fee cannot be used as party fee

Why do you use pre-paid reservations instead of regular reservations?

At Blank Mason Candle Bar, we want to create an intimate environment for our guests. Pre-paid reservations allow us to anticipate who is coming in and to give guests an all-encompassing experience at the best price possible.

Can I get a refund once purchased? Can I exchange my reservation for a different night?

No. Just as with attending a sporting event, concert or the theater, all sales are final. We cannot cancel your reservation. If you cannot come, we recommend that you transfer your reservation to someone else or reach out to our team at Reservations@blankmason.com

How do I transfer my reservation?

To transfer a reservation, log in to your tock account and then select, “Reservations”. Each reservation has a transfer button next to it.

What happens if my party size decreases after booking?

 We strongly suggest that you make your reservation based on your estimated headcount so that we can reserve the appropriate space, time, and staff for your event. However, if the number of guests decreases after you have made the reservation, there are a few options available for those who will not be attending:

  • You can make extra item(s) to meet your reservations/service minimums
  • You can opt for take-home DIY kits (at a cost of the vessel plus $5 for the kit)
  • For guest(s) who won’t be attending, you can forfeit their deposit

Returns & Exchanges

What's your return, cancellation, exchange policy?

We are not offering returns at this time, but we more than happy to work with you on a solution that works for us all. Please email info@blankmason.com with your order number to initiate your request.

Due to the custom nature of our workshops, parties, events, products and services, all sales are final and non-refundable. You can always transfer your reservation to another person. Please email info@blankmason.com your request or log-into you account with Tock to initiate transfer.

Due to the handmade nature of these products and since we can not control the processes, we can not exchange or resell these products.

What if my candles are damaged?

Your order is adequately & mindfully packaged with handling and transit in mind! We understand that some damages do happen. If you have received your order in an unusable state, please email us at info@blankmason.com with a photo of both the packaging and product within 48 hours of receiving it.

Products

How do I burn candles safely?
  • Never leave a burning candle unattended. Keep lit candle in sight at all times!
  • Never burn a candle on or near anything that might catch fire and keep away from drafts.
  • Keep candles out of the reach of children and pets.
  • Extinguish the flame if it becomes too high or flickers repeatedly.
  • Trim the wick to 1/4 before every burn.
  • Blow your candle out gently to avoid wax splattering but make sure to make a wish!

What are your tips for candle burning perfection?
  • TRIM  Before each burn, use a wick trimmer or a pair of scissors to trim the wick to the right length (1/4in).
  • MELT POOL  Make sure your first light liquefies the entire top layer of wax. Otherwise, you’ll be left with a “memory ring” which causes the wax to tunnel rather than melt evenly.
  • BURN  We recommend burning for no more than 4 hours at a time. And, when you get towards the end don’t burn all the way down, swap your candle for a new one when ½ inch of wax remains.
  • STORAGE  Keep in a dry cool space.
  • RECYCLE  Make a good impact and reuse the mason. We love using ours from a small house planter to a makeup brush & scrunchie holder. You’ll want to remove the remaining wax by placing the candle in your freezer for a few hours, it will pop right out.

How can I prevent the candle wick from smoking?

Trim your wick! Wicks are happiest when at timed to 1/4in. After your first burn, use a wick trimmer or pair of scissors to trim the wick to the right length, ensuring an ash-free steady flame.

What size are the candles?

Our candles range in sizes. Please see descriptions on each product for more details.

What if there is a variation?

Our candles are hand poured so variations are to be expected. Before each candle leaves, they are carefully inspected. Variations do not affect the integrity of the candles and will not be considered defects or damages.

Are your candles clean?

Our candles are clean-burning and non-toxic. Our scents, which contain both naturally-harvested and safe-synthetic ingredients. All of our fragrances are naturally paraben and phthalate-free

Why does my candle have a bumpy looking surface?

Because we 100% soy wax, there are no additives. Meaning, the surface wax after your first burn may appear rough or slightly bumpy once it hardens. This is completely normal with 100% soy wax candles and is solely cosmetic.

How do I avoid my candle from Tunneling?

This first burn on a candle is very important! Fun fact: Candles form a memory! When you burn a candle for the first time you want to make sure that it burns evenly all the way across. You will know you have completed a good first burn once the melted wax meets the edge of your vessel. Depending on the size of your candle, your first burn may take anywhere between 2 to 3 hours.

After completing a good first burn, your candle has created the expectation to burn clean and evenly for the remainder of its life.   

Do you test on animals?

Not our fur babies! All of our candles are cruelty-free and vegan.

Gifting

Do you sell gift cards?

So glad you asked, Yes! We offer both, e-gift cards and in-store gift cards. Our e-gift cards are available electronically instantly! E-Gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees.  Visit our Gift Card Page to purchase!

How do I know if the gift has arrived?

Once the order arrives to your recipient, you will get a confirmation email!

I would like to place a large gift order. How do I do this?

Happy to help. Reach out to wholesale@blankmason.com to get started.

Order

How can I update my order?
Please email us at info@blankmason.com as soon as possible if you would like to cancel or change your order. We’ll do our best to accommodate your requests.

How can I check the status of my order?

You can view order status on your Account page, which will be updated as soon as you are charged for your shipment and again once your order ships.

Shipping

Where do you ship?

We currently ships to the 50 states and Puerto Rico. You may experience longer delivery times when shipping to Hawaii, Alaska, and Puerto Rico.

What are shipping cost?

At checkout, shipping costs will populate. All shipping and handling charges are responsibility of the customer.  You will receive tracking information via email order confirmation. We do not accept any return packages without our direct instructions to return. We do not reimburse for shipping costs.

We do not assume responsibility on any return packages packages poorly or lost in transit. We don’t replace orders that are shipped with no tracking information.

When will my order ship?

Orders typically ship in 5-10 business days once you receive your confirmation email. Please note we only ship within the US. We ship via UPS / USPS.

We assume no responsibility on transit delays from the carriers. Should your package become delayed or lost, please fill out a claim with the shipping carrier. Please keep your tracking information.

How can I edit my shipping address?

If your order is shipping to an incorrect address, please email info@blankmason.com as soon as possible.

Referral Program

Do you have a referral program?

Refer a friend and receive 10% off your next online order! See more info on our Refer Friend Page.

Press

Whom should I contact about press inquiries?

For all press inquiries, please email info@blankmason.com. Thanks!